At Saanvi Jewellery, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with our website or make a purchase:

Personal Information: This includes your name, email address, phone number, shipping address, and payment information. We collect this information when you make a purchase, register on our website, or contact us for customer support.

Non-Personal Information: We may collect non-personally identifiable information such as your browser type, IP address, device information, and browsing activity on our website. This helps us analyze site performance and enhance your experience.

Cookies: We use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep track of your shopping cart, and analyze website traffic. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process your orders, handle payments, and arrange for shipping and delivery of your jewellery.

Customer Support: To respond to your inquiries, resolve any issues with your orders, and provide assistance with returns or exchanges.

Marketing Communications: With your consent, we may send you promotional emails, newsletters, and special offers. You can opt-out of these communications at any time by clicking the unsubscribe link in the emails or by contacting us directly.

Improvement of Services: To enhance the user experience on our website, analyze trends, and understand how our customers interact with our products and services.

3. Data Security

We take the security of your personal information seriously and use industry-standard security measures to protect it. This includes the use of SSL encryption for transmitting sensitive data like payment information. However, no data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers (such as payment processors and shipping companies) who assist in delivering our services to you. These service providers are obligated to keep your information confidential.

Legal Compliance: We may disclose your information if required by law, in response to a legal request or investigation, or to protect the rights, property, and safety of Saanvi Jewellery, our customers, or others.

5. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

6. Your Rights

You have the right to:

Access and Update Your Information: You can request to access, correct, or update the personal information we hold about you by contacting us at sales@saanvijewellery.com

Opt-Out of Marketing Communications: You can choose to unsubscribe from our marketing emails by clicking the unsubscribe link in our emails or contacting us directly.

Request Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations we may have.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page, and the updated policy will be effective as of the date of posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Saanvi Jewellery
Email: sales@saanvijewellery.com
Phone: +91 9509788554

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