Welcome to Saanvi Jewellery. By using our website or making a purchase from us, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any of these terms, please do not use our website or services.

1. Introduction

These Terms and Conditions govern the use of our website and the purchase of products from Saanvi Jewellery. By accessing our website, placing an order, or interacting with us, you accept these terms and agree to comply with them.

2. Products and Services

Custom Jewellery: We specialize in custom-designed jewellery made from high-quality gold, silver, and brass, set with precious and semi-precious stones. All pieces are handmade, and as such, minor variations in design may occur.

Product Availability: While we strive to keep our inventory up-to-date, some items may be out of stock or unavailable due to high demand or production limitations. If an item is unavailable, we will notify you and may offer alternatives or issue a refund.

3. Order Process

Placing an Order: When you place an order with us, you are making an offer to purchase our products. All orders are subject to confirmation and acceptance by us. We reserve the right to refuse or cancel any order at our discretion.

Order Confirmation: After you place an order, you will receive an order confirmation email. This is not an acceptance of your order but a confirmation that we have received it.

Pricing: All prices are listed in Indian Rupees and are subject to change without notice. Prices do not include shipping, taxes, or customs duties (for international orders), which will be added at checkout.

Payment: We accept various forms of payment, including credit/debit cards and Paypal, . Payment will be processed once your order has been confirmed.

4. Shipping and Delivery

Processing Time: Orders will typically be processed within 2-3 business days. Custom orders may take longer, and you will be informed of the estimated processing time.

Shipping Time: Delivery times vary depending on the shipping method selected and your location. For domestic orders, the delivery time is typically 3-7 business days. For international orders, the delivery time may range from 7-21 business days.

Shipping Charges: Domestic orders within India qualify for free shipping. International shipping charges will be calculated at checkout.

Tracking: After your order is dispatched, we will send you tracking details so you can monitor the delivery status.

5. Returns and Refunds

We accept returns and offer refunds as per our Return & Refund Policy. Please refer to that section for details on how to initiate a return or exchange.

Custom Orders: Custom-made jewellery cannot be returned unless there is a defect or error in the design.

Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 14 days of receiving it. We will either replace the item or issue a refund.

6. Customer Responsibilities

Accurate Information: You are responsible for providing accurate and up-to-date information when placing an order. This includes shipping address, contact information, and payment details. We are not responsible for delays or issues caused by incorrect information.

Order Cancellations: Orders can be canceled within 24 hours of placing the order. Custom orders cannot be canceled once production has begun.

7. Intellectual Property

Copyright: All content on our website, including product images, descriptions, logos, and graphics, are the property of Saanvi Jewellery and are protected by copyright laws. Unauthorized use of any content without permission is prohibited.

8. Limitation of Liability

Disclaimer of Warranties: While we make every effort to ensure that our jewellery is of the highest quality, we do not guarantee that our products will meet all individual expectations or that they will be free from defects after use.

Limitation of Liability: Saanvi Jewellery is not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of our products, including but not limited to personal injury, property damage, or loss.

9. Privacy

Your use of our website and services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of India Rajasthan, and any disputes will be subject to the jurisdiction of the courts in Jaipur.

11. Changes to the Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and the updated terms will be effective immediately upon posting.

12. Contact Us

If you have any questions about these Terms and Conditions, please feel free to contact us:

Saanvi Jewellery
Email: sales@saanvijewellery.com
Phone: +91 9509788554